Player Centered Design Specialist (Gaming Industry) (Remote, EU)

At Solsten, everything is about the customer and their experience. This is the DNA of our product and at the core of how we engage with our clients. As a Design Specialist, you will be the trusted advisor for our existing gaming customers. By living and breathing a „client first“ culture and deeply understanding the gaming industry and the day-to-day reality of our clients, you will ensure that our customers receive the proverbial white glove service. This role requires a strong appetite for growth, high emotional intelligence combined with a curiosity to understand our customers‘ needs, autonomy, and impeccable project management skills.

What You Will Do:

• Establish yourself as a trusted audience-first advisor to our customers in order to help them achieve their product experience goals while continuously leveraging the Solsten technology.
• Intimately understand the Solsten product, game design, and how to build the next generation of human-centered experiences using our audience intelligence dashboard, with a constant pulse on what we’re building next.
• Continuously deepen your understanding of player centricity, best practices in game development, how to apply psychology to game design, and keep up to date with new trends in these spaces as well as their potential applications for our customers.
• Stay in-tune with our customers on how they can improve their game and feature development to hit key product metrics (e.g. D1-D7 retention).
• Provide workshops and training sessions for various stakeholders (e.g. game designers, product managers, UX designers, researchers, etc.) on relevant best practices with the Solsten dashboard to maximize their ability to apply psychologically based audience-first game design and research principles.
• Form strategic relationships with key stakeholders to understand our customer’s business within their industry and develop strategic roadmaps for how Solsten grows with them.
• Build a consistent and strong feedback loop to our UX and product team to share and discuss customer requests that are prioritized by the product team.
• Partner with our Customer Success, and Research teams to develop strategic and technical plans that help customers achieve their business objectives with Solsten.
• Bring a great sense of humor, tact, and ability to be empathetic and personable to clients, building rapport and trust with a deep passion for helping companies to become more player and human-centered.
• Add to the overall public discourse on social channels or through talks on the importance of player-centeredness while aiding companies and onboarding them through change management as they adopt and progress through the various stages of user-centeredness as a key advisor on the process.