Customer Program Manager- Automotive OEM (Map Making & Software Solutions) (m/f/x)

HERE Technologies

Köln
Feste Anstellung
Vollzeit
Homeoffice möglich
Remote / vor Ort
Senior (5+ Jahre)
Deutschland
Gehalt anzeigen
Erschienen vor 1 Monat

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.

Deine Aufgaben

Lead customer programs involving map-making and software solutions for the automotive sector.
Develop detailed project plans that outline scope, timelines, deliverables, and milestones for each program.
Coordinate with internal teams (engineering, product, and sales) to ensure customer requirements are clearly communicated and met.
Act as the primary contact for automotive customers, ensuring their needs and expectations are met throughout the program lifecycle.
Build and maintain strong relationships with key customer stakeholders, including OEMs, suppliers, and technical teams.
Manage and resolve any issues or concerns raised by customers during program execution.
Collaborate with internal engineering, development, and product teams to ensure smooth delivery of solutions that meet customer specifications.
Facilitate communication between customers and technical teams to ensure alignment on project goals and deliverables.
Identify potential risks in the program and develop mitigation strategies.
Resolve issues proactively to avoid delays or disruptions in program delivery.
Gather customer feedback during and after program delivery to identify areas for improvement.
Work with internal teams to enhance processes, products, and services based on customer feedback and emerging industry trends.
Provide regular status updates, reports, and presentations to both internal leadership and customers.
Maintain comprehensive documentation of program activities, decisions, and outcomes for future reference and improvement.

Dein Profil

5+ years of program or project management experience, preferably within the automotive or software industries.
Proven track record in managing customer-facing programs and delivering complex technical solutions.
Experience working with OEMs, Tier 1 suppliers, or automotive customers is a plus.
Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
Strong understanding of automotive mapping, navigation systems, and related software solutions.
Excellent project management skills, including proficiency with project management tools (e.g., MS Project, JIRA, etc.).
Strong communication and interpersonal skills, with the ability to manage customer relationships and influence internal stakeholders.
Analytical and problem-solving skills to identify and mitigate risks.
Familiarity with Agile or Scrum methodologies is preferred.
Ability to manage multiple projects simultaneously and deliver on deadlines.
Familiarity with OEM and Tier 1 supplier relationships is a plus.
German language skills is a plus.

Deine Benefits:

A great work-life balance
Hybrid model of work
Challenging problems to solve
Collaborative and encouraging colleagues
Opportunities to learn, grow and develop: company hackathons, technical talks, and trainings
Regular feedbacks
30 paid vacation days
Flexible working hours
Competitive salary plus bonus
German language course
Employee wellness programs and life-coaching sessions
Diverse team of fantastic & talented people from 60+ countries worldwide.
Brown bag talks, team events, BBQ on the rooftop and more!

Weitere Informationen

Bevorzugte Sprachen:

Deutsch

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HERE Technologies

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