Senior Business Solution (Operations) Manager / Error Manager - Automotive (m/f/x)

HERE Technologies

Saarbrücken
Feste Anstellung
Vollzeit
Homeoffice möglich
Remote / vor Ort
Senior (5+ Jahre)
Deutschland
Gehalt anzeigen
Erschienen vor 1 Jahr

What’s the role?

The Senior Business Solution (Operations) Manager / Error Manager is a dual-focused role that oversees both the identification and resolution of business errors and the strategic development of solutions to enhance operations. You will be responsible for reducing operational inefficiencies, ensuring the accuracy of business processes, and implementing solutions that prevent recurrence of errors. Additionally, you will lead business solution initiatives that align with organizational goals and improve performance across multiple departments.

Deine Aufgaben

Lead the identification, investigation, and resolution of errors within the organization’s business processes, ensuring minimal disruption to operations.
Implement and oversee error-tracking systems, ensuring accurate documentation and analysis of error trends and root causes.
Establish preventative measures and control mechanisms to reduce error rates and enhance process accuracy.
Collaborate with relevant teams to swiftly resolve critical errors and provide effective solutions to mitigate future occurrences.
Analyze business challenges and inefficiencies, and design solutions that improve processes, reduce risks, and drive operational excellence, e.g. customer change requests
Work with cross-functional teams to gather and prioritize business requirements, translating them into actionable, scalable solutions.
Develop and implement strategic initiatives aimed at improving workflows, reducing costs, and increasing efficiency.
Ensure that business solutions align with long-term organizational objectives, and support growth and innovation.
Collaborate with Product, Platform, Operations, Financeand other relevant departments to address errors and ensure the seamless delivery of business solutions.
Act as the liaison between technical teams and business stakeholders to ensure error resolutions and business solutions are well-integrated and fully understood.
Facilitate workshops and training sessions to educate staff on error prevention, best practices, and new solutions.
Lead continuous improvement initiatives to streamline workflows, enhance productivity, and prevent errors across the organization.
Drive a culture of operational excellence by encouraging the adoption of Lean, Six Sigma, Agile, or other process improvement methodologies.
Regularly review and update error management frameworks and business solution models to ensure they remain relevant and effective.
Utilize data analytics to track error rates, business performance, and key performance indicators (KPIs) to identify improvement opportunities.
Create detailed reports for senior leadership on the status of error management initiatives, business solutions, and overall organizational performance.
Monitor trends and patterns in data to proactively address potential issues before they escalate into larger problems.
Lead and mentor a team of error resolution and business solution professionals, fostering an environment of collaboration, innovation, and accountability.
Develop training programs to enhance team members‘ capabilities in error management, solution development, and process improvement.
Ensure that the team is equipped with the tools, knowledge, and guidance necessary to succeed in their roles and deliver optimal results.

Dein Profil

Lead the identification, investigation, and resolution of errors within the organization’s business processes, ensuring minimal disruption to operations.
Implement and oversee error-tracking systems, ensuring accurate documentation and analysis of error trends and root causes.
Establish preventative measures and control mechanisms to reduce error rates and enhance process accuracy.
Collaborate with relevant teams to swiftly resolve critical errors and provide effective solutions to mitigate future occurrences.
Analyze business challenges and inefficiencies, and design solutions that improve processes, reduce risks, and drive operational excellence, e.g. customer change requests.
Work with cross-functional teams to gather and prioritize business requirements, translating them into actionable, scalable solutions.
Develop and implement strategic initiatives aimed at improving workflows, reducing costs, and increasing efficiency.
Ensure that business solutions align with long-term organizational objectives, and support growth and innovation.
Collaborate with Product, Platform, Operations, Finance, and other relevant departments to address errors and ensure the seamless delivery of business solutions.
Act as the liaison between technical teams and business stakeholders to ensure error resolutions and business solutions are well-integrated and fully understood.
Facilitate workshops and training sessions to educate staff on error prevention, best practices, and new solutions.
Lead continuous improvement initiatives to streamline workflows, enhance productivity, and prevent errors across the organization.
Drive a culture of operational excellence by encouraging the adoption of Lean, Six Sigma, Agile, or other process improvement methodologies.
Regularly review and update error management frameworks and business solution models to ensure they remain relevant and effective.
Utilize data analytics to track error rates, business performance, and key performance indicators (KPIs) to identify improvement opportunities.
Create detailed reports for senior leadership on the status of error management initiatives, business solutions, and overall organizational performance.
Monitor trends and patterns in data to proactively address potential issues before they escalate into larger problems.
Lead and mentor a team of error resolution and business solution professionals, fostering an environment of collaboration, innovation, and accountability.
Develop training programs to enhance team members‘ capabilities in error management, solution development, and process improvement.
Ensure that the team is equipped with the tools, knowledge, and guidance necessary to succeed in their roles and deliver optimal results.

Deine Benefits:

A great work-life balance
Hybrid model of work
Challenging problems to solve
Collaborative and encouraging colleagues
Opportunities to learn, grow and develop: company hackathons, technical talks, and trainings
Regular feedbacks
30 paid vacation days
Flexible working hours
Competitive salary plus bonus
German language course
Employee wellness programs and life-coaching sessions
Diverse team of fantastic & talented people from 60+ countries worldwide
Brown bag talks, team events, BBQ on the rooftop and more!

Weitere Informationen

Bevorzugte Sprachen:

Deutsch

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Ansprechperson

HERE Technologies

Hilfe bei der Jobsuche?

Informiere dich jetzt über unseren umfassenden und kostenlosen Bewerbungsservice. Erfahre, wie wir dich effektiv und direkt zu deinem Traumjob führen können!