Knowledge Manager

Epic Games

Berlin
Feste Anstellung
Vollzeit
vor Ort
Erfahren (2-5 Jahre)
Deutschland
Gehalt anzeigen
Erschienen vor 3 Monaten

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating. Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

Deine Aufgaben

Provide KCS coaching to colleagues as part of the KCS program.
Encourage a culture of collaboration and knowledge-sharing across departments while emphasizing learning objectives and the importance of maintaining a robust knowledge base.
Act as the source of truth for the Knowledge Centered Service program.
Create, edit, and publish knowledge articles, ensuring they remain up-to-date, valid, and relevant.
Collaborate with Training Managers to align article content with training materials and ensure accuracy.
Analyze and act on feedback for continuous improvement of the knowledge base.
Perform quality audits, run calibration exercises to ensure standards are met, and conduct in-depth trend analysis to identify gaps or necessary updates.
Own and delegate knowledge management projects.
Support, maintain, and configure the Knowledge Management System, ensuring it meets organizational needs and bridges gaps between tools and teams.
Collaborate with project teams to support launches, assist other teams in developing Knowledge Management skills, and help align workflows with organizational goals.
Actively work to bridge gaps between people, tools, and processes.
Serve as the owner of Knowledge Management Key Performance Indicators.
Provide actionable insights through executive summaries, presentations, and status reports to leadership, ensuring transparency and alignment with business objectives.
Provide backup support for the Training Manager when needed and ensure the successful implementation of knowledge strategies across the organization.

Dein Profil

4+ years in knowledge management; KCS Practices Certified.
Proficient with Learning Management Systems, Knowledge Base software, CRMs, and authoring tools such as Captivate, iSpring, and Articulate.
Skilled in creating training materials and delivering presentations to diverse audiences, including clients, employees, public groups, and upper management.
Exceptional writing and coaching abilities, with a strong understanding of Search Engine Optimization (SEO) and strategies to enhance search results.
Demonstrates agility in adjusting to new projects and processes, working autonomously, and making decisions aligned with team objectives and vision in a very fast-paced environment.
Capable of managing and executing projects independently while adhering to established knowledge management processes.
Aligns with and supports team vision, contributing to shared objectives while fostering a collaborative environment.

Deine Benefits:

Higher employer contribution on public health insurance.
100% employer paid annual health check ups.
Supplemental company supported pension.
Survivors benefit and LTD.
Robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

Weitere Informationen

Bevorzugte Sprachen:

Deutsch

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Ansprechperson

Epic Games

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