Application Support Engineer (f/m/d) Teamcenter - part time possible

Siemens Digital Industries Software

Linz
Feste Anstellung
Vollzeit
Homeoffice möglich
Remote / vor Ort
Erfahren (2-5 Jahre)
Österreich
Gehalt anzeigen
Erschienen vor 1 Jahr

Let’s make the difference together!

Meet the team – Video

Siemens Industry Software is a leading provider of solutions for the design, simulation and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the products we see in our daily lives are conceived and manufactured using our Product Lifecycle Management (PLM) software.

Headquartered in Plano, Texas, Siemens Industry Software works collaboratively with companies to deliver open solutions to help them make smarter decisions that result in better products.

Siemens is a world leader in the Digital Revolution Industry, investing heavily in software companies (circa $11 Billion) to uniquely provide software that manages Mechanical, Electrical, Electronics and Software disciplines.

Working with a sister company, control electronics and drives provide a complete factory automation solution.

Please visit https: https://www.siemens.com/plm.

Deine Aufgaben

Support Case Resolution: Handle incoming support cases from customers, analyzing their problems and providing timely solutions or workarounds that meet their needs. Collaborate closely with our global software development organization, peers and customer care teams to address customer issues efficiently.
Problem Analysis and Reporting: Under low supervision, analyze customer problems thoroughly and provide detailed problem examples to development teams. Write comprehensive problem and enhancement reports to facilitate continuous improvement of our products and services.
Technical Assistance: Offer technical assistance and guidance to team members encountering complex customer issues in your area of expertise, leveraging your expertise to resolve difficult problems effectively.

Dein Profil

Responsible for providing exemplary technical support to our customer base, solution partners and internal professional services teams.
Serve as the main point of contact for customers—typically liaising with Teamcenter system administrators through communication channels such as Microsoft Teams, telephone, and email.
Handle incoming support cases from customers, analyzing their problems and providing timely solutions or workarounds that meet their needs.
Collaborate closely with our global software development organization, peers and customer care teams to address customer issues efficiently.
Analyze customer problems thoroughly under low supervision and provide detailed problem examples to development teams.
Write comprehensive problem and enhancement reports to facilitate continuous improvement of our products and services.
Offer technical assistance and guidance to team members encountering complex customer issues in your area of expertise.
Leverage expertise to resolve difficult problems effectively.
Good communication skills, both written and verbal, with the ability to convey technical information clearly and concisely.
Analytical mindset with the ability to diagnose and troubleshoot technical issues effectively.
Collaborative & communicative mentality, analytical thinking.
Able to work effectively in a team with multiple nationalities and cultures.
Ability to work independently with minimal supervision, as well as collaboratively in a team environment.
An ability to prioritize business-critical (escalated) issues.
Degree in Computer Science, Mechanical Engineering, Mechanical Design and/or professional experience.
Very good English skills (both written and oral).
Additional European language skills are an advantage, but not a requirement.
Experience as a Teamcenter architect, consultant, engineer or system administrator would be advantageous.
Experience in managing and optimizing LDAP / Kerberos / SAML servers using Windows Domain Controllers and Active Directory.
Knowledge of Linux and Windows Operating systems/servers.
Understanding of Docker and Kubernetes.
Familiarity with TLS protocols, web servers, load balancers, proxies, firewall management, network analysis / wireshark.
Proficiency in Oracle / MSSQL database administration.

Deine Benefits:

Flexibility in choosing between working at home and the office
Great benefits and rewards
Role of responsibility, independence, and the opportunity to grow, develop, and proactively contribute
Teamwork culture with open communication and feedback
Equal opportunity employer and value diversity

Weitere Informationen

Bevorzugte Sprachen:

Englisch

Hilfe bei der Jobsuche?

Informiere dich jetzt über unseren umfassenden und kostenlosen Bewerbungsservice. Erfahre, wie wir dich effektiv und direkt zu deinem Traumjob führen können!

Ansprechperson

Siemens Digital Industries Software

Hilfe bei der Jobsuche?

Informiere dich jetzt über unseren umfassenden und kostenlosen Bewerbungsservice. Erfahre, wie wir dich effektiv und direkt zu deinem Traumjob führen können!