Technician (f/m/d)

Digital Realty Austria GmbH

Frankfurt
Feste Anstellung
Vollzeit
vor Ort
Erfahren (2-5 Jahre)
Deutschland
Erschienen vor 2 Monaten

Digital Realty Austria GmbH

Technician (f/m/d)

Deine Aufgaben

Works in a shift pattern, provides technical customer support through technical interventions requested by the client 24×7
Receives and handles client requests received from the service planning department and the ECSC department
Sets up and deinstalls Cross Connects through cabling, installation, documentation and testing
Remote Hands (Hands & Eyes) support which includes:
- Customer equipment migration through labeling, installations, documentation and testing
- Emergency maintenance of customer infrastructure (reboot, reset, handle connectivity issues)
- Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements)
- Professional maintenance support (e.g. complex repairs, full equipment installation and configuration)
Makes sure that the client and the ECSC are informed about the work progress and the delivery of any value added service
Follows up on customer termination requests and questions
Customer request Reporting and administration in the internal system

Dein Profil

Vocational qualification in a technical field or local equivalent education (IT Technician, IT System Administrator)
Minimum 3 years of experience in a technical or electrical environment
Skilled in optical fiber installations, wiring networks, electrical wiring, network configurations
Skilled in customer communication and handling customer requests / complaints
Skilled in service-oriented: software, tasks handling and administration
Fluent in German and advanced level in English

Deine Benefits:

Provides technical customer support through technical interventions requested by the client 24×7
Remote Hands (Hands & Eyes) support which includes customer equipment migration, emergency maintenance of customer infrastructure, special maintenance requests, and professional maintenance support
Customer request Reporting and administration in the internal system

Weitere Informationen

Bevorzugte Sprachen:

Deutsch
Englisch

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