Incident Coordinator - Data Center Operations (f/m/d)

Digital Realty Austria GmbH

Frankfurt
Feste Anstellung
Vollzeit
vor Ort
Senior (5+ Jahre)
Deutschland
Erschienen vor 2 Monaten

Digital Realty Austria GmbH

Incident Coordinator - Da...

Deine Aufgaben

Track corrective actions and create monthly incident reports.
Manage escalations and ensure continuous communication.
Serve as the main customer contact for internal teams to centralize incident communication.
Proactively communicate with affected customers, including outside business hours.
Own the incident management process, including training and local system oversight.
Support problem management by coordinating incident priorities and impact analysis.
Collaborate with Customer Success, Service Planning, and Account Managers to inform operational teams.
Develop and improve SOPs/MOPs to ensure 100% uptime.
Monitor performance metrics and provide regular reports.

Dein Profil

Bachelor’s degree in Business Administration with a technical focus or a related field.
Minimum 5 years of experience in Service Support, focusing on incident and escalation management, or equivalent experience in the Data Center industry.
Deep knowledge of data center systems including critical Mechanical, Electrical, and Plumbing (MEP) infrastructure such as Uninterruptible Power Systems (UPS), Emergency Power Systems, and water/air-cooled air conditioning systems.
Expertise in critical data center electrical and mechanical distribution systems and monitoring tools.
Excellent verbal and written communication skills, with the ability to effectively present information to internal and external customers.
Fluent in English and German

Deine Benefits:

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work.
As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action.
We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Weitere Informationen

Bevorzugte Sprachen:

Deutsch
Englisch

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