Associate Strategic Partner Manager

An Associate Strategic Partner Manager at Twitch supports the ongoing success of our most influential and visible streamers across the Twitch Partner program. You will improve the live streaming experience for broadcasting partners in the DACH region (Germany, Austria, Switzerland) and be their liaison within the Twitch business. You will lead regional content creator development, operationally support the regional team to acquire and develop broadcasters across the DACH region and focus on delivering the highest quality service to provide a great experience to broadcasters

As the ideal candidate, you are familiar with the creator market in the region, have client management experience, a customer service mentality and comfort with evolving timelines. You also have a passion for creator content and the desire to turn that passion into a career.

Reporting to the regional lead, you will be a member of the EMEA Content team and will work with a wide array of teams, including Marketing & Comms, Business Development, Sales, Finance and Global Partnerships.

This role is based in Berlin (DE)

You Will:

• Help manage our regional creator Partner program, operations, event activations, business processes, and the daily rhythm of business for the DACH Partnerships team. You are comfortable handling confidential data, you are detail-oriented, and creative. You enjoy ownership, and working backwards to increase project effectiveness.
• Manage existing partnered content creators and maximise their use of the Twitch service
• Identify, recruit and develop content creators to use the Twitch service through CRM tools
• Communicate product and policy updates and moderation decisions to your assigned accounts
• Report on performance metrics and goals concerning your creator portfolio on an ongoing basis
• Work with cross-departmental teams
• Collaborate with team members to solve complex creator issues while advocating for strategic partners‘ needs
• Bridge the language barrier between Twitch and the local community
• Deliver communications to partnered content creators
• Support local strategic programmes (i.e. events) which provide value to broadcasters
• Report key performance metrics and goals.
• Work with our Customer Support team to help resolve partner inquiries
• Maintain a promotional event calendar that covers professional, community, and charity events